This Privacy Policy describes how Lifestyle18 Shortlet collects, uses, stores, and discloses your personal data, and your rights regarding that data.
1. Information We Collect
- Personal Information: name, email address, phone number, billing address, identity document details (for check-in).
- Booking & Transaction Data: dates, payment information, transaction history.
- Usage Data: IP address, browser type, pages visited, device information, cookies.
- Communications: correspondence, feedback, surveys, support requests.
2. How We Use Your Information
We use your information to:
- Process bookings and payments
- Confirm your reservation, send communications
- Provide housekeeping, guest services, and maintain our facilities
- Conduct marketing (if you opt in), send promotions or offers
- Improve the website, analyze usage, detect fraud
- Comply with legal obligations (e.g. record keeping, law enforcement requests)
3. Sharing & Disclosure
We may share your information with:
- Service providers / Agents (payment processors, cleaning services, maintenance contractors)
- Government / law enforcement (if required by law)
- Business transfers: in case we merge or sell the business (under confidentiality)
- Aggregated / anonymized data: for analytics and marketing (not personally identifiable)
4. Cookies & Tracking
We use cookies and similar technologies to improve user experience, remember preferences, and analyze usage. You may disable cookies in your browser, but some site features may not function properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your data (encryption, secure servers, restricted access). However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain personal data as long as needed to fulfill the purposes in this Policy, or as required by law (e.g. tax or accounting obligations).
7. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access / rectify your data
- Delete or restrict processing
- Withdraw consent (especially for marketing)
- Object to processing
- Portability
To exercise any rights, contact us at reservation@lifestyle18.com.ng.
8. Children
Our site is not intended for children under 18. We do not knowingly collect data from minors.
9. International Transfers
If your data is transferred across borders (e.g. between servers), we ensure appropriate safeguards to protect your data.
10. Changes to Privacy Policy
We may update this Policy; when we do, we update the “Last updated” date. Significant changes may be notified via email or prominent notice on site.
11. Contact
For privacy-related inquiries, contact:
Email: reservation@lifestyle18.com.ng
Phone: +234 9061110001